Lesya Karnaukh at the international conference: State Tax Service is changing it's working philosophy – from total control to high-quality service

Press service of the State Tax Service of Ukraine, published 29 May 2026 at 14:31 Chapter: News

When the country is in the midst of a full-scale war, the main task of public institutions is to ensure continuous and stable work. From the first days of russian invasion, this became top priority for the Tax Service as well. This was stated by acting Head of the State Tax Service Lesya Karnaukh during the international conference organized by the International Monetary Fund and Independent Authority for Public Revenue of Greece. 

“It was important not just to preserve tax administration, but to ensure that the country continued to function, business continued to operate and every taxpayer received services” – Lesya Karnaukh emphasized.

According to her, the first stage was to stabilize the system.

“Despite all the challenges, we ensured uninterrupted operation of the tax system, availability of services for taxpayers throughout the country, and the 24-hour operation of electronic services. This became the basis for further transformations and changes that we are carrying out today” – stated acting Head of the State Tax Service.

It was analyzed in detail that today it is necessary for the taxpayer to perceive tax authority not as a controlling body, but as a reliable partner and provider of high-quality and modern services. There were many problems that business paid attention to: block of tax invoices, constant audits, duplication of processes, excessive administrative burden, etc.

Today, the State Tax Service interacts not only with about 3.5 million business entities, but also with citizens.

“Such scale requires new management quality, new administration logic. The key here is service, analytics and digital interaction with the payer” – Lesya Karnaukh outlined.

She also noted that over the past 1.5 years, philosophy of the State Tax Service has been qualitatively changed and changes continue to be implemented: 

- instead of total control – risk-oriented approach

- process automation

- development of tax services

- development of a single digital system

- prevention of violations and assistance to the payer.

According to acting Head of the State Tax Service, all changes are taking place within framework of the National Revenue Strategy until 2030. So that modern tax system is associated with clear rules, high-quality service and digitalization of processes, without losing its main tax administration function.