"Green corridor" and tax support: State Tax Service has introduced new standards for serving veterans

Press service of the State Tax Service of Ukraine, published 16 June 2026 at 09:12 Chapter: News

War veterans and their family members can receive tax services and consultations according to the updated service standards. State Tax Service has introduced system for supporting veterans, improved procedure for interacting with them, and established additional support mechanisms.

Particular attention has been paid to making the service more convenient and understandable for veterans. Clear rules for communication, assistance and resolution of problem situations during appeals have been defined for the State Tax Service’s employees.

Principle of the “green corridor” applies to veterans:

- priority entry into the electronic queue,

- priority service at the Taxpayer Service Centers and Tax Consultant Offices,

- separate telephone line of the Contact Center,

- special thematic block in the State Tax Service’s chatbot.

Special attention is paid to supporting veteran entrepreneurship and professional adaptation of defenders after returning to civilian life.

Currently, veterans are already working in tax authorities, and the State Tax Service is expanding their involvement in civil service, particularly in the Tax Consultant Offices and Taxpayer Service Centers.

List of vacancies in the State Tax Service can be found at the link: https://tax.gov.ua/pro-sts-ukraini/robota-z-personalom/vakans/veteranam/1011958.html

To inform veterans about employment opportunities, the State Service also cooperates with the Ministry of Veterans Affairs of Ukraine and veterans’ organizations.

Creating barrier-free environment, developing accessible services and new opportunities for professional realization of veterans is important component of supporting defenders of Ukraine.