More than 206 thousand consultations: how the State Tax Service’s Tax Consultant Offices help business and citizens

Press service of the State Tax Service of Ukraine, published 20 October 2026 at 16:40 Chapter: News

A little over a year has passed since the State Tax Service’s Tax Consultant Offices began operating in Ukraine. During this time, the Offices’ specialists have provided almost 206.3 thousand consultations to the taxpayers across the country.

Project has shown its high demand among citizens and business, becoming a convenient tool for quickly obtaining clarifications on tax legislation.

In general, services of the Tax Consultant Offices have been used by representatives of various categories of the taxpayers:

- Individuals received 151.7 thousand consultations (73.54%).

- Individuals-entrepreneurs and persons involved in independent professional activities – 32.6 thousand (15.81%).

- Legal entities – 22 thousand (10.64%).

Analysis of the topics of appeals shows that the most often citizens and business seek clarifications regarding practical fulfillment of tax obligations.

The top topics for the year look like this:

- accrual and payment of taxes, levies and single contribution for individuals;

- Electronic cabinet services;

- determination of tax debt;

- procedure for providing qualified electronic trust services for citizens;

- calculation and payment of taxes and single contribution for self-employed persons.

Tax Consultant Offices are becoming important center of support for Ukrainian entrepreneurs and our defenders who are starting or developing their own business.

In particular, since February 2026, specialists of the Tax Consultant Offices have provided almost 1 000 support services to grantees, helping them understand intricacies of tax legislation for successful implementation of their own projects.

Special attention is paid to comprehensive support for Ukrainian defenders – more than 1.5 thousand consultations have been provided to veterans.

In addition to individual assistance, employees of the Offices organize regular educational events. During these meetings, participants thoroughly analyze the key points of starting their own business: from choosing optimal taxation system and registration procedures to practical nuances of reporting, using electronic services of the State Tax Service and attracting grant opportunities for business development.