More than 3 thousand clients have already signed up for the electronic queue at the Taxpayer Service Center online: how to use the service

Press service of the State Tax Service of Ukraine, published 03 July 2025 at 14:57 Chapter: News

Save time and plan your visit in advance – more and more customers of the Taxpayer Service Centers are choosing to sign up online for the electronic queue. Since the end of March, when the new service was launched, 3188 customers have already used it. 

How to sign up for the electronic queue at the Taxpayer Service Center without leaving home: 

- online at the Public Information and Reference Resource (abb. ZIR) at the link: zir.tax.gov.ua/main/queue;

- by phone through the State Tax Service’s Contact Center at number 0800 501 007.

In total, almost 55 thousand clients have pre-registered in the electronic queue to receive services at Taxpayer Service Centers in this way since the beginning of 2025. 

The biggest number is in the following regions:

Khmelnytskyi region – 16332 records,

Kyiv city – 7620,

Zhytomyr region – 4638,

Ivano-Frankivsk region – 4448.

The most popular services: obtaining payer card, qualified electronic signature services, obtaining information from the State Register of Individuals – Taxpayers about income.

The queue management system at the Taxpayer Service Centers was created to ensure convenience and efficiency in serving visitors, preventing them from crowding, which is especially important during the martial law.