Lesya Karnaukh: State Tax Service has opened 20 Tax consultant offices in regions to support taxpayers

Press service of the State Tax Service of Ukraine, published 08 September 2025 at 16:22 Chapter: News

State Tax Service has opened 20 Tax consultant offices in regions to support taxpayers. 

"Today, we presented project that is important for business and for every taxpayer of the state – Tax consultant office. I am very grateful that idea of ​​the State Tax Service was supported by the Minister of Finance Serhii Marchenko and Minister of Economy, Environment and Agriculture Oleksii Sobolev. This is another example that authorities are jointly thinking about how to support every taxpayer who today supports the state and fills the budget" – said acting Head of the State Tax Service Lesya Karnaukh.  

Offices were opened simultaneously in 20 regions of our country, except for Donetsk, Luhansk, Sumy, Zaporizhzhia, Kherson regions and the Autonomous Republic of Crimea. As soon as security situation allows, such Offices will appear there as well. We care first and foremost about safety of our people.

Office addresses: 

https://tax.gov.ua/en/about-sfs/contacts/tax-consultant-offices

Lesya Karnaukh said that idea to open the Offices arose after the risk consulting centers proved their effectiveness. They were organized to help business understand questions of unblocking tax invoices and riskiness of enterprises.

"Today, all the Offices were opened at once in the video conference mode. We talked live with entrepreneurs. In total, almost 230 business representatives joined event. Tax consultant offices are not just regular offices or signboards. It is a network of care points – where entrepreneur, individual-entrepreneur or citizen can get consultation that will save time, funds and nerves. The main thing is a face-to-face communication. Consultant and visitor. Principles of work are very simple: attention, respect and trust. All consultations are free" – Lesya Karnaukh added.    

Teams have already been formed and started working in each region. Each Office will have at least 6 specialists. In total, almost 1.5 thousand tax specialists are involved in work of the Offices. They will provide consultations in the following areas: 

- taxation of individuals and legal entities,

- electronic services and reporting,

- tax disputes,

- tax audit,

- actual audits and legislation regarding the RRO/PRRO,

- control over circulation of excisable products,

- registration suspension of tax invoices/adjustment calculations,

- tax debt repayment and debt from the single social contribution,

- provision of qualified electronic trust services,

- transfer pricing.

Goal of the State Tax Service is to help every taxpayer make right decisions and help business move forward without fear and mistakes. As practice has shown, there are a lot of questions to the Tax Service. Sometimes business lacks knowledge and resources to confidently fulfill tax obligations, sometimes citizens do not know how to pay this or that tax correctly. Therefore, we, tax authorities, should help to avoid such mistakes and understand complex tax questions. In essence, Tax consultant offices are compliance managers for everyone.

"What do we expect? We expect increase in tax literacy, decrease in the number of disputes and fines and increase in voluntary tax payment. And most importantly, increase in trust towards the tax system. Only real cooperation between the government and business gives results. Every taxpayer should know that he/she is important. That such payer is taken care of" – Lesya Karnaukh emphasized.