Sign language translation service has been launched in all the Taxpayer Service Centers in Sumy region: places, elsewhere it is possible to get a barrier-free service

Press service of the State Tax Service of Ukraine, published 03 October 2025 at 14:37 Chapter: News

At the Taxpayer Service Centers in Volyn, Donetsk, Trans-carpathian, Zaporizhzhia, Lviv, Rivne, Ternopil, Chernivtsi regions and in the Kyiv city, visitors with hearing impairments can use sign language interpretation services. 

From now this service has been launched in all the Taxpayer Service Centers of Sumy region. Centers in Romny, Shostka and Okhtyrka have become accessible to people with hearing impairments. Until now, the sign language translation function was available in the Sumy and Konotop cities.

To use it, just scan the QR code to access a video call with a professional interpreter from the Ukrainian Society of the Deaf (abb. UTOG).

Translation ensures high-quality communication between the Center employees and deaf clients, making the service process as comfortable as possible.

Advantages of the innovation:

- Accessibility: people with hearing impairments will be able to solve their own questions.

- Quality of service: Center employees will better understand the clients’ needs.

- Inclusivity: this is a step towards creating equal conditions for all citizens, regardless of their physical abilities.

The service helps provide decent service and opportunity to receive consultations and necessary information in a convenient form and will soon be available in all the Taxpayer Service Centers.