Tax consultant offices: tax payment, electronic services, tax debt – top questions asked by the taxpayers

Press service of the State Tax Service of Ukraine, published 08 December 2025 at 13:49 Chapter: News

Tax consultant offices have already provided almost 27 thousand consultations in 3 months. This was informed by acting Head of the State Tax Service Lesya Karnaukh on the Facebook page.   

“In September, when we opened the Tax consultants offices, we wanted one thing: for tax questions to cease to be a puzzle with asterisk for the taxpayers. For everyone who needs help from tax specialists to receive professional and high-quality assistance. For us to promptly and in a timely manner suggest solutions to any situation” – she noted. 

 

The most frequently asked questions

- accrual and payment of taxes by individuals – 10 397 consultations (38.7%);

- electronic trust services – 2 229 (8.3%);

- E-cabinet services – 2 111 (7.9%);

- tax debt determination – 1 857 (6,9 %).

 

Who applies

- 64.7% – individuals

- 19.4% – individuals-entrepreneurs and self-employed individuals

- 15.9% – legal entities

 

Tax consultant offices have already been opened in 20 regions.

Leading regions by the number of applications: Vinnytsia, Khmelnytsk, Kyiv regions and Kyiv city. 

“Quality of consultations provided can always be assessed. I would say more – it is extremely necessary. This is what gives us opportunity to understand what needs to be improved” – Lesya Karnaukh added.

How did those who contacted the Offices evaluate consultations:

- 97.9% – completely satisfied with quality of services;

- 98.3% – noted professionalism of employees;

- 99.7% – received answer or already have decision in the process.

“War is ongoing in Ukraine. And in these conditions, we are making maximum efforts to really help every taxpayer – regardless of the status or scale of the business” – emphasized acting Head of the State Tax Service. 

Offices addresses: https://tax.gov.ua/en/about-sfs/contacts/tax-consultant-offices.

Offices’ specialists provide consultations in the following areas:

- taxation of individuals and legal entities,

- electronic services and reporting,

- tax disputes,

- tax audit,

- actual audits and legislation regarding the RRO/PRRO,

- control over circulation of excisable products,

- registration suspension of tax invoices/adjustment calculations,

- tax debt repayment and debts from the single social contribution,

- provision of the qualified electronic trust services.

- transfer pricing.