Lesya Karnaukh: taxpayers have already received almost 69 thousand consultations at the Tax Consultant Offices
Press service of the State Tax Service of Ukraine , published 19 March 2026 at 10:20 Chapter: News
From September 2025 to February 2026, specialists from the Tax Consultant Offices provided taxpayers with almost 69 thousand consultations. Such consultations are becoming more and more popular every day. This was informed by acting Head of the State Tax Service Lesya Karnaukh on the Facebook page.
"High-quality and professional consultation can save time, funds and nerves. This is principle we were guided by when we created the Tax Consultant Offices the last year" – Lesya Karnaukh stated.
According to her, the most often people come with practical questions:
- how taxes and social security contribution are calculated and paid;
- how to use services of the Electronic cabinet;
- how to check or settle tax debt.
In addition, a significant part of consultations concerned obtaining qualified electronic signatures and income declaration.
The biggest number of requests in:
- Vinnytsia region – more than 10.5 thousand consultations,
- Kyiv region – 8.5 thousand,
- Khmelnytskyi region – 7.5 thousand.
Who applies the most often?
Main users of services remain individuals – almost 67% of the total number.
Self-employed persons (individuals-entrepreneurs and persons involved in independent professional activities) – 18.45%, and legal entities – 14.75%.
“It is extremely important for us to receive feedback from the taxpayers. Therefore, we always ask to leave a review about the provided consultation. This allows us to improve our service and understand where there are gaps” - emphasized acting Head of the State Tax Service.
Lesya Karnaukh also emphasized that modern Tax Service is not only about tax administration. It is about clear rules, consultation and support.
Need help? Contact the Tax Consultant Offices.
Addresses:
https://tax.gov.ua/en/about-sfs/contacts/tax-consultant-offices
It is possible to schedule visit to the Tax Consultant Offices through the State Tax Service’s Contact Center by calling:
- 0 500 501 007 (Vodafone)
- 0 770 501 007 (Kyivstar)
- 0 730 501 007 (Lifecell)
- 0 800 501 007 (free of charge)
And also online through the website of the Public Information and Reference Resource or web portal of the State Tax Service.
Preliminary registration in the electronic queue is available at the links: