Contact center of the STS has provided answers to 370.6 thousand taxpayers’ appeals since the beginning of 2021

Contact Center of the STS provided answers to 370.6 thousand appeals of individuals and legal entities during January – April 2021. Of the total number of appeals, 345.7 thousand were answered by telephone, 5.1 thousand – by the e-mail and fax, 0.1 thousand – using answering machine and 19.7 thousand by chat in messengers.

Most often, individuals and legal entities applied for information regarding the single contribution to obligatory state social insurance and personal income tax, electronic reporting processing status, value added tax, single tax and application of registrars of settlement operations.

Business entities and citizens also have opportunity to use the Knowledge Base – an automated database of unified answers to questions from individuals and legal entities. It is posted on the official web portal of the STS in section “Questions – answers from the Knowledge Base” of the Public information and reference resource (ZIR).

Visitors of the portal can find answers to questions that interest them at any convenient time. Individuals and legal entities have made almost 1.3 million visits to ZIR since the beginning of year.

The Knowledge Base is constantly updated and kept up to date. During January – April 2021, due to legislative changes, the validity of 941 unified questions and answers was limited and 633 were introduced in a new version.

Reminder! Join the STS chats:

- from the web portal of the State Tax Service of Ukraine, section “Public information and reference resource” https://tax.gov.ua/;

- from the site of Public information and reference resource (abbreviated as ZIR) https://zir.tax.gov.ua/  or its mobile version

Communicate with the State Tax Service remotely using the “InfoTAX” service