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Contact center of the STS has provided answers to 812.9 thousand taxpayers’ appeals since the beginning of 2021

, published 17 November 2021 at 11:14

Contact Center of the STS provided answers to 812.9 thousand appeals of individuals and legal entities during January – October 2021. Of the total number of appeals, 766.2 thousand were answered by telephone, 9.2 thousand – by the e-mail and fax, 0.1 thousand – using answering machine and 37.4 thousand by chat in messengers.

Most often, the taxpayers applied for information regarding single contribution to obligatory state social insurance, personal income tax, electronic reporting processing status, value added tax, single tax and application of registrars of settlement operations.

Business entities and citizens also have opportunity to use the Knowledge Base – an automated database of unified answers to questions from individuals and legal entities. It is posted on the official web portal of the STS in section “Questions – answers from the Knowledge Base” of the Public information and reference resource (ZIR).

Visitors of the portal can find answers to questions that interest them at any convenient time. Individuals and legal entities have made almost 2.6 million visits to ZIR since the beginning of year.

The Knowledge Base is constantly updated and kept up to date. Validity of 1134 unified questions and answers was limited and 1326 were introduced in a new version due to legislative changes during January – October 2021.  

Reminder! Join the STS chats:

- from the web portal of the State Tax Service of Ukraine, section “Public information and reference resource”;

- from the site of Public information and reference resource (abbreviated as ZIR) or its mobile version.


Communicate with the State Tax Service remotely using the “InfoTAX” service