Contact center of the STS processed 977.3 thousand taxpayers’ appeals in 2021

Contact Center of the STS accepted 977.3 thousand appeals of individuals and legal entities in 2021. Of the total number of appeals, 920.7 thousand were answered by telephone, 10.7 thousand – by the e-mail and fax, 0.1 thousand – using answering machine and 45.8 thousand by chat in messengers.

Most often, the taxpayers applied for information regarding single contribution to obligatory state social insurance, personal income tax, electronic reporting processing status, value added tax, single tax and application of registrars of settlement operations.

Business entities and citizens also have opportunity to use the Knowledge Base – an automated database of unified answers to questions from individuals and legal entities. It is posted on the official web portal of the STS in section “Questions – answers from the Knowledge Base” of the Public information and reference resource (ZIR).

Visitors of the portal can find answers to questions that interest them at any convenient time. Individuals and legal entities have made almost 3.2 million visits to ZIR since the beginning of year.

The Knowledge Base is constantly updated and kept up to date. Validity of 1247 unified questions and answers was limited due to legislative changes and 1530 were introduced in a new version during January – December 2021. 

Reminder! Join the STS chats:

- from the web portal of the State Tax Service of Ukraine, section “Public information and reference resource” https://tax.gov.ua/;

- from the site of Public information and reference resource (abbreviated as ZIR) https://zir.tax.gov.ua/  or its mobile version.

Communicate with the State Tax Service remotely using the “InfoTAX” service