Contact center of the STS provided answers to 92.6 thousand taxpayers’ appeals in January 2022

Contact Center of the STS provided answers to 92.6 thousand appeals of individuals and legal entities in January 2022. Of the total number of appeals: 83.2 thousand were answered by telephone, 1.2 thousand – by the e-mail and fax, and 8.2 thousand by chat in messengers.

Most often, the taxpayers applied for information regarding single contribution to obligatory state social insurance, personal income tax, value added tax, single tax, usage of registrars of settlement operations and electronic reporting processing status.

Business entities and citizens also have opportunity to use the Knowledge Base – an automated database of unified answers to questions from individuals and legal entities. It is posted on the official web portal of the STS in section “Questions – answers from the Knowledge Base” of the Public information and reference resource (ZIR).

Visitors of the portal can find answers to questions that interest them at any convenient time. Individuals and legal entities have made almost 527.7 thousand visits to ZIR in January 2022.

The Knowledge Base is constantly updated and kept up to date. Due to legislative changes, the validity of 772 unified questions and answers was limited and 314 were introduced in a new version in January 2022.

Reminder! Join the STS chats:

- from the web portal of the State Tax Service of Ukraine, section “Public information and reference resource” https://tax.gov.ua/;

- from the site of Public information and reference resource (abbreviated as ZIR) https://zir.tax.gov.ua/  or its mobile version

Communicate with the State Tax Service remotely using the “InfoTAX” service