Contact center of the STS processed 317.6 thousand taxpayers’ appeals during January – May 2022

Contact Center of the STS accepted 317.6 thousand appeals of individuals and legal entities during January – May 2022. Of the total number of appeals: 292 thousand were answered by telephone, 2.1 thousand – by e-mail and fax and 23.5 thousand – by chat in messengers.

Most often, the taxpayers applied for information regarding single contribution to obligatory state social insurance, personal income tax, status of electronic reporting processing, value added tax, single tax and usage of registrars of settlement operations.

Business entities and citizens also have opportunity to use the Knowledge Base – an automated database of unified answers to questions from individuals and legal entities. It is posted on the official web portal of the STS in section “Questions – answers from the Knowledge Base” of the Public information and reference resource (ZIR).

Visitors of the portal can find answers to questions that interest them at any convenient time. Individuals and legal entities have made almost 1.4 million visits to ZIR since the beginning of year.

Knowledge Base is constantly updated and kept up to date. During January – May 2022, due to legislative changes, validity of 911 unified questions and answers was limited and 926 were introduced in the new edition.

Reminder! Join the STS’s chats through:

- web portal of the State Tax Service of Ukraine, section "Public information and reference resource" https://tax.gov.ua/en/;

- site of the Public information and reference resource (abbreviated ZIR) https://zir.tax.gov.ua/ or its mobile version.