Contact center of the State Tax Service has provided answers to 572.5 thousand taxpayers’ appeals since the beginning of 2023

Contact Center of the State Tax Service has provided answers to 572.5 thousand appeals of individuals and legal entities over January – July 2023. Of the total number of appeals: 501.9 thousand were answered by telephone, 3.2 – by the e-mail and 67.4 thousand – by chat in messengers.

Taxpayers the most often applied for information regarding the usage of registrars of settlement operations, value added tax, personal income tax, military levy and single contribution to obligatory state social insurance and status of electronic reporting processing.

Business entities and citizens also have opportunity to use the Knowledge Base – an automated database of unified answers to questions from individuals and legal entities. It is posted on the official web portal of the State Tax Service in section “Questions – answers from the Knowledge Base” of the Public information and reference resource (ZIR).

Visitors of the portal can find answers to questions that interest them at any convenient time. Individuals and legal entities have made 2.5 million visits to ZIR in the current year.

Knowledge Base is constantly updated and kept up to date. Validity of 928 unified questions and answers was limited due to legislative changes during January – July 2023 and 847 were introduced in the new edition.

Reminder! Join the State Tax Service’s chats through:

- web portal of the State Tax Service of Ukraine, section "Public information and reference resource" https://tax.gov.ua/;

- site of the Public information and reference resource (abbreviated ZIR) https://zir.tax.gov.ua/ or its mobile version.