Submission of appeal

Citizens can submit oral appeals to the State Tax Service according to the Law of Ukraine “On citizens’ appeals” by telephone - through the State Tax Service’s Contact Center by calling: 0 500 501 007, 0 770 501 007, 0 730 501 007 and 0 800 501 007 by sequentially pressing the buttons “5” and “2” on the interactive voice answering machine.

Electronic appeals from citizens are accepted by the State Tax Service at the email address

 ! in the form of a scanned copy or photocopy of a written application with the applicant's signature* indicating the date and place of residence or signed with a qualified electronic signature.

Appeal made without complying with the specified requirements, according to Part 8 Article 5 of the Law of Ukraine "On citizens’ appeals", will be returned to the applicant with a corresponding explanation not later than ten days after its receipt.

* According to the definition given in the Great explanatory dictionary of the Modern Ukrainian Language, a signature is "a surname or initials written in one's own hand under a text, drawing, picture, etc., as evidence of authorship or confirmation of something" (7th edition: of the Great explanatory dictionary of the Modern Ukrainian language (with amendments and additions on CD)/Compiler and chief editor V.T. Busel - K.: Irpin: VTF "Perun", 2009 - 1736 p. .: illustration - ISBN 966-569-013-2). Also, according to the Legal encyclopedia, the signature is defined as "graphic sketch that represents the identity of its executor and is carried out by executor for certifying document or confirming information contained in document and testifying to a certain relation to them of the person who signs." (Legal encyclopedia; In 6 vols./ Ed.: Yu70 Yu.S. Shemshuchenko (chief editor) and others - K.: "Ukrainian encyclopedia", 1998. ISBN 966-7492-00-1).

Contact number for informing citizens about registration of applications submitted to the State Tax Service: +38 (044) 279 79 78.

Sample of documentation of citizen's written appeal to the State Tax Service.