From the Taxpayer Service Centers to “hotlines”: all communication platforms with the State Tax Service for the taxpayers
State Tax Service has many communication channels so that everyone can receive consultation or service – in person, by phone or online.
Taxpayer Service Centers
The one needs to come in person?
There are 369 taxpayer service points operating throughout Ukraine. Of these, 267 are the Taxpayer Service Centers established at territorial bodies of the State Tax Service.
There, the taxpayers can receive 87 administrative services. This does not depend on the location of their tax address.
For people with hearing impairments, a sign language translation service is available. To use it, contact moderator of the Taxpayer Service Center.
Don't have time to stand in a queue? It is possible to sign up for the electronic queue at the taxpayer’s convenient time online at the link: https://zir.tax.gov.ua/main/queue or by phone numbers of the State Tax Service’s Taxpayer Service Center.
More about the Taxpayer Service Centers: https://tax.gov.ua/tsentri-obslugovuvannya-platnikiv/.
Tax Consultants Offices
In September, Tax Consultant Offices began operating in 20 regions of Ukraine.
Here, business entities, individuals-entrepreneurs, or individuals can receive professional consultation and assistance in tax questions.
Consultations are provided in the following areas:
- taxation of individuals and legal entities,
- electronic services and reporting,
- tax disputes,
- tax audit,
- actual audits and legislation regarding the RRO/PRRO,
- control over circulation of excisable products,
- registration suspension of tax invoices/adjustment calculations,
- tax debt repayment and debts from the single social contribution,
- provision of the qualified electronic trust services.
- transfer pricing.
Offices addresses: https://tax.gov.ua/en/about-sfs/contacts/tax-consultant-offices.
Contact Center of the State Tax Service – hotline for all payers
For quick information and consultations, Contact Center of the State Tax Service is open:
Here it is possible to:
- obtain information on the application of tax legislation;
- learn how to use electronic services of the State Tax Service;
- sign up for the Electronic queue to visit the Taxpayer Service Centers;
- submit applications or suggestions.
Phone numbers:
0 500 501 007 (Vodafone)
0 770 501 007 (Kyivstar)
0 730 501 007 (Lifecell)
(call cost according to the subscriber’s tariff plan)
0 800 501 007 (free of charge from landlines, from mobile phones – at the mobile operators’ rates)
Calls are accepted daily:
from 08:00 to 19:00, on Friday until 18:00 (except for Saturday and Sunday).
If a person is outside Ukraine, it is possible to call from the landline or mobile phone at numbers:
+380 44 454 16 13,
+380 50 050 10 07,
+380 73 050 10 07,
+380 77 050 10 07.
Ask questions not only by phone, but also via the Viber chat.
Contact Center: https://tax.gov.ua/others/kontakt-tsentr/
Communication Tax Platform
This is a convenient mechanism for interaction between the State Tax Service, business associations and public organizations representing business interests.
Advantages of communication platforms:
- opportunity to receive professional consultation on taxation questions;
- consideration of individual situations in the context of tax legislation;
Want to use the resource? Send email to the platform’s email address at relevant territorial body of the State Tax Service.
Contacts are here: https://tax.gov.ua/en/about-sfs/contacts/hotlines-territorial
“Hotlines”
Prompt consultations, clarification of legislation, assistance in using electronic services and resolving typical questions without the need for a personal visit.
State Tax Service has hotlines for the following areas:
- consultations to the taxpayers in territorial bodies of the State Tax Service – https://tax.gov.ua/en/about-sfs/contacts/hotlines-territorial.
- resolution of questions of mobilized individuals-entrepreneurs and veterans – https://tax.gov.ua/others/kontakti/garyachi-linii-terorganiv-dps-dlya-virishennya-pitan-mobiliz.
- consulting centers on registration suspension of a tax invoices/adjustment calculations in the Unified register and payer’s compliance with the risk criteria – https://tax.gov.ua/en/about-sfs/contacts/consulting-centers-regarding-registration-suspension-of-tax-invoice.
- taxation of legal entities – https://tax.gov.ua/en/about-sfs/contacts/list-of-hotlines-of-territorial-bodies-of-the-state-tax-service.
Online resources:
Electronic cabinet
Online service that provides more than 130 electronic services.
Electronic cabinet services are available 24/7/365.
Login to the Electronic cabinet is at the: https://cabinet.tax.gov.ua/ or through the web portal https://tax.gov.ua/en/.
“TAX control” chatbot
It is possible to report about:
- non-issuance of a fiscal check,
- trade without a license or with violation of the excisable products sales,
- refusal to accept a card,
- work without state registration,
- unregistered employees.
Access is 24/7 and from any device.
The “TAX Control” widget is located on the State Tax Service’s web portal in the upper right corner – https://control.tax.gov.ua/.
Publicly available information and reference resource (ZIR)
Convenient online resource that provides ready-made answers to popular questions from payers. It is possible to use it at any time.
Resource is at the link – https://zir.tax.gov.ua/.
Communication channels with the State Tax Service are:
- convenient and fastit is not necessary to go to the Tax Service – many questions can be resolved by phone or online;
- time saving: online queue, E-cabinet, hotlines – minimize paperwork;
- different options for different needs, inclusiveness and accessibility: personal visit without barriers for people with disabilities, consultation, support for individuals-entrepreneurs, electronic reporting, applications abroad.
Choose convenient format and use resources of the State Tax Service!
